Your privacy is important to us. It is Keelvar Systems Ltd.'s policy to respect your privacy regarding any information we may collect from you across our website (www.keelvar.com) and its subdomains.
Keelvar is an award-winning sourcing software vendor, specializing in Advanced Sourcing Optimization and Sourcing Automation for enterprise procurement. Using advanced algorithms and AI-enabled automation, Keelvar helps those sourcing goods and services to apply best practice to managing RfQs and auctions. The headquarters for Keelvar Systems Ltd. is located in Ireland at Suite 2B, 6 Lapps Quay, Cork, T12 PPX3. Keelvar Systems Ltd is the data controller and our Data Protection Officer can be contacted by email: privacy@keelvar.com.
Keelvar Services Ltd. collects information as part of its normal business operations and in the administration of customer relationships, which may include Personal Data.
We collect and maintain information about our customers, which may include company name, business contact name and title, phone number, email and other contact details. We may also collect billing address, financial account, credit card information, order details, subscription and license information, and usage details.
In order to enjoy the full functionality of the sites or to conduct business with us, you may be prompted to provide certain Personal Data to us:
Typically, the Personal Data includes name, job function, business affiliation, business address, telephone number, and email address, and any other relevant details provided or required to resolve inquiries or questions.
When customers contact us for support or other customer service requests, we maintain support tickets and other records related to the requests.
We may record some of the business operation calls with our customers and prospective customers, solely for internal training, quality control, and note-taking purposes, and will ensure compliance with legal and data protection requirements.
When you visit our website or subdomains, our system automatically collects certain browser or device generated information, which may in some cases constitute Personal Data, including but not limited to:
We may also obtain personal data about customers from third parties unless prohibited by applicable law, including third parties from whom we have purchased personal data, public databases, resellers, and marketing partners. We may combine this information with personal data provided by you. This helps us to update, expand, and analyze our records, identify new customers, and create more tailored advertising to provide services that may be of interest to you.
We may de-identify and aggregate certain data we collect such that the data no longer identifies or can be linked to a particular customer or an individual data subject (“De-identified Data”), subject to the terms of any applicable customer agreements. We may use this De-Identified Data to improve our Services, analyze trends, publish market research, and for other marketing, research or statistical purposes, and may disclose such data to third parties for these specific purposes.
We use your Personal Data to:
We use personal data based on the consent that you have provided for one or more specific purposes. We will request your consent in clear and plain language. You have the right to withdraw your consent at anytime.
We use personal data for fulfilling our obligations related to contracts and agreements with customers, partners and suppliers.
We use personal data for complying with the law.
We may use personal data if it is considered to be of legitimate interest and if the privacy interests of the data subjects do not override this interest. Normally, to establish the legal basis for data collection, an assessment has been made during which a mutual interest between Keelvar and the individual person has been identified. This legal basis is primarily related to our sales, marketing, and support purposes. We will always inform individuals about their privacy rights and the purpose for collecting personal data.
Keelvar will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to provide you with services, conduct our legitimate business interests or where otherwise required by law.
Keelvar uses cookies to make your interactions on our websites easy and meaningful. When you access our websites, our servers send a cookie to your computer. For a full description of the types of cookies we use, and when and how you can control their use, you can review our cookie policy here.
If you do not want to receive cookies, you can also change your browser settings on your computer or other device you are using to access our services. Most browsers also provide functionality that lets you review and erase cookies.
In order to provide and continuously improve our services, we are using the services of the following third-party providers which may also process personal data. These third-party providers have been selected diligently and in line with the requirements of the GDPR.
You have the following rights with respect to your personal data:
Any query about your privacy rights should be sent to privacy@keelvar.com.
The more specific you are and the more information you provide, the quicker we’ll be able to respond. We’ll respond to your request within 30 calendar days of verifying your details.
Keelvar reserves the right to amend this Privacy Policy at anytime. The applicable version will always be found on our websites. We encourage you to check this Privacy Policy frequently to ensure that you are happy with any changes.
If we make changes that significantly alter our privacy practices, we will notify you by email or post a notice on our websites prior to the change taking effect.
This policy is effective as of Jan 15th 2021.
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